Sales Services Specialist

Are you passionate about providing exceptional customer service and helping people achieve their health goals? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you! Kaiser Permanente is seeking a Sales Services Specialist to join our team. In this role, you will be responsible for providing sales support to our members and promoting our services. We are looking for individuals who are driven, detail-oriented, and have excellent communication and interpersonal skills. If this sounds like you, read on for more information about this exciting opportunity!

1. Provide exceptional customer service to all Kaiser Permanente members by responding promptly and courteously to inquiries and concerns.
2. Actively promote Kaiser Permanente's services and offerings to potential and existing members.
3. Assist in the enrollment process for new members by explaining benefits, answering questions, and guiding them through the necessary paperwork.
4. Collaborate with the sales team to develop and implement effective sales strategies and tactics.
5. Maintain accurate and up-to-date records of all member interactions and sales activities.
6. Conduct follow-up calls and email campaigns to nurture leads and convert them into sales.
7. Stay informed about industry trends, competitors, and market changes to make informed recommendations to potential and existing members.
8. Address and resolve member complaints and concerns in a timely and professional manner.
9. Maintain a positive and professional demeanor while representing Kaiser Permanente at various events and community outreach programs.
10. Continuously seek opportunities to improve sales processes and procedures to enhance the member experience.

According to JobzMall, the average salary range for a Sales Services Specialist in Los Angeles, CA, USA is $45,000-$70,000 per year. However, this can vary depending on factors such as the industry, company size, and level of experience.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.