Sales Services Associate
Welcome to Kaiser Permanente, where we are committed to providing high-quality healthcare to our members. We are currently seeking a Sales Services Associate to join our team and support our mission. As a Sales Services Associate, you will play a crucial role in helping our members understand and navigate their healthcare options. We are looking for a driven and customer-focused individual who is passionate about making a positive impact on people's lives. If you have excellent communication skills, a strong attention to detail, and a desire to work in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity.
- Greet and welcome members to Kaiser Permanente, ensuring a positive and friendly experience.
- Provide excellent customer service to members by answering questions, addressing concerns, and resolving issues in a timely and professional manner.
- Educate members on the various healthcare options available through Kaiser Permanente.
- Assist members in navigating the enrollment process and explain the benefits of different healthcare plans.
- Conduct follow-up calls to ensure member satisfaction and address any additional needs or concerns.
- Maintain accurate and up-to-date knowledge of Kaiser Permanente's services, products, and policies.
- Collaborate with healthcare providers and other team members to ensure a seamless customer experience.
- Keep detailed records of member interactions and update customer profiles as needed.
- Meet or exceed sales targets and goals set by the company.
- Participate in training and professional development opportunities to enhance knowledge and skills.
- Adhere to all company policies and procedures.
- Maintain a positive and professional demeanor at all times.
- Attend team meetings and contribute to the overall success of the sales team.
- Continuously strive to improve the member experience and provide feedback to management on ways to enhance services.
- Other duties as assigned by management.
Strong Sales And Customer Service Experience: The Ideal Candidate Should Have At Least 2-3 Years Of Experience In Sales And Customer Service, Preferably In The Healthcare Industry. This Experience Should Demonstrate The Ability To Meet Sales Targets And Provide Excellent Customer Service To Clients.
Knowledge Of Healthcare Industry: A Sales Services Associate At Kaiser Permanente Should Have A Good Understanding Of The Healthcare Industry, Including Insurance Plans, Healthcare Services And Products, And Current Market Trends. This Knowledge Will Help Them Effectively Communicate And Sell Kaiser Permanente's Services To Potential Clients.
Excellent Communication And Interpersonal Skills: The Role Of A Sales Services Associate Involves Constant Communication With Clients, Colleagues, And Other Healthcare Professionals. Therefore, Strong Verbal And Written Communication Skills, As Well As The Ability To Build Relationships, Are Essential For This Role.
Detail-Oriented And Organized: A Sales Services Associate Must Be Highly Organized And Detail-Oriented To Ensure Accuracy In Sales Records, Client Information, And Other Administrative Tasks. They Should Also Possess The Ability To Multitask And Prioritize Effectively To Meet Deadlines And Manage A High Volume Of Clients.
Proficiency In Sales Software And Tools: Familiarity With Customer Relationship Management (Crm) Software, Sales Tracking Tools, And Microsoft Office Suite Is Crucial For A Sales Services Associate. This Role Requires Using These Tools To Track Sales Performance, Manage Client Information, And Generate Reports For Sales Management.
Communication
Time Management
Product knowledge
Multitasking
customer service
Relationship Building
Sales Support
Active listening
Teamwork
Problem-Solving
Attention to
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sales Services Associate in Oakland, CA, USA is $35,000 - $55,000 per year. This may vary depending on the level of experience, industry, and company size. Some companies may also offer additional benefits such as commission and bonuses.
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Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.
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