Representative, Registration

We are looking for an organized and motivated individual to join our team as a Representative, Registration at Kaiser Permanente. In this role, you will be responsible for ensuring an exemplary patient experience from the moment they arrive at the hospital. You will be the first person they will interact with, and your professionalism and customer service skills will be vital in setting the stage for their entire visit.To be successful in this role, you must have a minimum of two years of customer service experience, preferably in a medical office. You must also possess strong multitasking capabilities and excellent communication skills. A positive attitude and a passion for providing exceptional service to our patients are essential for this role.

Responsibilities:

1. Greet and interact with incoming patients in a friendly, professional manner
2. Collect patient registration information and accurately enter it into the hospital database
3. Verify patient insurance coverage and ensure accurate billing information is provided
4. Schedule appointments and tests as needed
5. Answer questions about hospital policies, procedures, and services
6. Provide direction and assistance to visitors
7. Monitor and maintain the waiting area to ensure a clean, comfortable environment
8. Troubleshoot patient issues and provide solutions in a timely manner
9. Maintain a positive attitude and provide excellent customer service at all times
10. Report any issues or complaints to the appropriate department

According to JobzMall, the average salary range for a Representative, Registration in Los Angeles, CA, USA is between $38,848 and $63,954 annually.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.