Representative, Patient Access

At Kaiser Permanente, we are dedicated to providing high-quality healthcare services to our patients. As a Representative for Patient Access, you will play a crucial role in ensuring our patients have a seamless experience from the moment they walk through our doors. We are looking for a motivated and compassionate individual who is committed to delivering exceptional customer service and has a strong understanding of medical insurance and billing processes. If you are passionate about helping others and have the necessary qualifications, we invite you to join our team and make a positive impact on our patients' lives.

1. Serve as the first point of contact for patients entering the facility, providing friendly and professional customer service.
2. Explain and assist patients in understanding their insurance coverage and benefits, including copays, deductibles, and out-of-pocket expenses.
3. Create and update patient accounts in the electronic medical records system, ensuring accuracy and completeness of information.
4. Verify patient insurance coverage and obtain necessary authorizations for medical services.
5. Schedule patient appointments and confirm insurance information prior to the appointment.
6. Assist patients with completing necessary forms and paperwork, ensuring all required information is gathered and accurately entered.
7. Process patient payments and provide receipts, as well as assist with payment plans and financial assistance programs.
8. Collaborate with healthcare providers and insurance companies to resolve billing and insurance-related issues.
9. Maintain confidentiality and adhere to HIPAA guidelines when handling patient information.
10. Continuously update knowledge of insurance and billing processes, as well as any changes in medical policies and regulations.
11. Provide excellent customer service by addressing patient inquiries, complaints, and concerns in a timely and professional manner.
12. Participate in training and development programs to enhance job knowledge and skills.
13. Assist with administrative tasks such as answering phones, filing, and data entry as needed.
14. Collaborate with other departments and team members to ensure a smooth patient experience.
15. Uphold the mission and values of Kaiser Permanente, promoting a positive and inclusive work environment.

According to JobzMall, the average salary range for a Representative, Patient Access in Bellevue, WA, USA is $43,000 - $65,000 per year. The exact salary may vary based on factors such as education, experience, and specific job duties.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.