Patient Access Representative

We are looking for an exceptionally organized and customer service-oriented individual to join our team as a Patient Access Representative at Kaiser Permanente. The ideal candidate is someone with strong communication and interpersonal skills, who is willing to go the extra mile to make sure our patients are provided with the highest quality of care. The Patient Access Representative is a crucial part of our team, ensuring that our patients’ access to care is as seamless as possible.To be successful in this role, you should have a high school diploma or equivalent, and at least two years of experience in a customer service role. Additionally, you should have strong computer skills, with knowledge of basic software programs. A commitment to providing courteous and professional service is essential. We are looking for an individual who is adept in multitasking and working in a fast-paced environment.If you are an enthusiastic and dependable professional with a passion for helping others, we would love to have you join our team.

Responsibilities:

• Greet and check in patients upon arrival

• Ensure smooth patient access to care by answering questions and providing information

• Create patient accounts, verify insurance information, and enter data into the system accurately

• Input patient orders into the system and coordinate with physicians and other healthcare providers

• Examine and process patient forms and paperwork

• Manage patient appointments and schedule follow-up visits

• Communicate with insurance companies to verify coverage and obtain authorization for services

• Resolve patient inquiries and complaints in a courteous and professional manner

• Provide exceptional customer service to patients, family members, and other members of the healthcare team

• Maintain patient confidentiality at all times

• Manage and monitor patient flow in the office

• Follow all healthcare policies and procedures

• Troubleshoot and handle any technical issues with the patient access system

• Maintain patient records in an organized and secure manner

• File patient documents in the appropriate locations

• Generate reports on patient visits and other metrics

According to JobzMall, the average salary range for a Patient Access Representative in Redwood City, CA, USA is between $18.51 and $23.62 per hour.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.