Member Experience Receptionist -Bilingual Spanish

We are seeking a friendly and professional Member Experience Receptionist who is fluent in Spanish to join our team at Kaiser Permanente. As the first point of contact for our members, you will play a crucial role in creating a positive and welcoming experience for all who enter our facility. Our ideal candidate is not only fluent in Spanish, but also has excellent communication skills and a passion for providing exceptional customer service. If you are looking for a rewarding role in a dynamic healthcare organization, we encourage you to apply for this position.

1. Greet and welcome members and visitors in a warm, friendly, and professional manner.
2. Serve as the first point of contact for all members, answering inquiries and providing information about services and programs offered by Kaiser Permanente.
3. Communicate effectively with members and visitors, both in English and Spanish, to ensure a positive and welcoming experience.
4. Manage and direct incoming phone calls, emails, and other forms of communication to the appropriate departments and personnel.
5. Maintain a thorough understanding of Kaiser Permanente's policies, procedures, and services to effectively assist members and visitors.
6. Schedule and confirm appointments for members, ensuring accuracy and efficiency.
7. Maintain the reception area, ensuring it is clean and organized at all times.
8. Monitor and manage member flow, ensuring minimal wait times and a smooth check-in process.
9. Handle and resolve member complaints or concerns in a timely and professional manner.
10. Collaborate with other team members to ensure a seamless and positive member experience.
11. Maintain confidentiality of member information and adhere to all HIPAA regulations.
12. Continuously strive to improve customer service and satisfaction by actively seeking feedback and implementing suggestions.
13. Attend and participate in all required trainings and meetings.
14. Perform other administrative tasks as needed to support the smooth operation of the facility.

According to JobzMall, the average salary range for a Member Experience Receptionist -Bilingual Spanish in Springfield, VA, USA is $36,000 - $45,000 per year. However, this can vary depending on the specific job responsibilities, level of experience, and the company's pay scale.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.