Member Experience Receptionist
Welcome to Kaiser Permanente, where we strive to provide top-notch healthcare services to our members. We are currently seeking a highly motivated and personable Member Experience Receptionist to join our team. As the first point of contact for our members, you will play a crucial role in creating a positive and welcoming experience for all who enter our facility. This position requires exceptional customer service skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. If you are passionate about making a difference in people's lives and have a strong attention to detail, we encourage you to apply for this exciting opportunity.
- Greet and welcome members and guests as they enter the facility.
- Provide exceptional customer service by answering questions, addressing concerns, and directing members to the appropriate resources.
- Maintain a friendly and welcoming demeanor at all times.
- Multitask efficiently and effectively in a fast-paced environment.
- Ensure that all members are checked in and assisted in a timely manner.
- Answer phone calls and transfer them to the appropriate departments.
- Schedule appointments and maintain the appointment calendar.
- Keep the reception area clean and organized.
- Assist with administrative tasks such as filing, data entry, and maintaining records.
- Collaborate with other team members to ensure a seamless and positive experience for members.
- Stay up-to-date on Kaiser Permanente's services, policies, and procedures.
- Address and resolve any member complaints or issues in a professional and timely manner.
- Serve as a brand ambassador for Kaiser Permanente by promoting our mission and values.
- Continuously strive to improve the member experience by seeking out and implementing feedback.
- Maintain confidentiality of all member information.
Excellent Communication Skills: A Member Experience Receptionist At Kaiser Permanente Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Patients, Providers, And Other Team Members.
Customer Service Experience: Candidates Should Have Previous Customer Service Experience, Preferably In A Healthcare Setting, To Provide Exceptional Service To Kaiser Permanente Members.
Knowledge Of Healthcare Terminology: A Deep Understanding Of Healthcare Terminology And Medical Processes Is Crucial For A Member Experience Receptionist To Accurately Assist Patients And Providers.
Strong Organizational Skills: The Ability To Handle Multiple Tasks And Prioritize Efficiently Is Essential For A Member Experience Receptionist To Manage Patient Flow And Maintain A Smooth Reception Area.
Computer Proficiency: Proficiency In Various Computer Programs And Databases Is Necessary For A Member Experience Receptionist To Schedule Appointments, Maintain Patient Records, And Perform Other Administrative Tasks.
Communication
Time Management
Multitasking
customer service
Active listening
Teamwork
Empathy
Organization
Front Desk
Problem-Solving
technology proficiency
Prioritization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Networking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Member Experience Receptionist in Springfield, VA, USA is $25,000-$38,000 per year. However, this can vary depending on factors such as the specific company, experience level, and additional skills or certifications.
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Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.
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