Member Experience Receptionist

Welcome to Kaiser Permanente, where our members' well-being is our top priority. As a Member Experience Receptionist, you will play a crucial role in creating a positive and comfortable environment for our valued members. We are seeking a friendly and professional individual with excellent communication skills and a passion for providing exceptional customer service. If you are looking for a fulfilling opportunity to make a difference in the lives of others, then we invite you to join our team.

1. Greet and welcome members as they enter the facility with a warm and friendly demeanor.
2. Create a positive and welcoming atmosphere for all members by providing exceptional customer service.
3. Answer incoming calls and direct them to the appropriate department or individual.
4. Schedule appointments for members and assist with any necessary paperwork or forms.
5. Maintain accurate and organized records of member interactions and appointments.
6. Assist members with any inquiries or concerns, and provide appropriate solutions or escalate issues as needed.
7. Collaborate with other team members to ensure a smooth and efficient member experience.
8. Maintain a clean and organized reception area, ensuring it is always presentable for members.
9. Continuously strive to improve the member experience and provide feedback/suggestions for improvement.
10. Adhere to all company policies and procedures, including confidentiality and data protection.
11. Stay updated on the latest company information, services, and offerings to provide accurate and helpful information to members.
12. Attend training and development sessions to enhance skills and knowledge related to the role.
13. Communicate effectively and professionally with members and colleagues, both in person and through written communication.
14. Handle member complaints or difficult situations with tact and empathy, ensuring a positive resolution.
15. Collaborate with other departments to ensure a seamless and positive member experience throughout their entire journey with Kaiser Permanente.

According to JobzMall, the average salary range for a Member Experience Receptionist in Springfield, VA, USA is $30,000-$40,000 per year. However, this can vary depending on the specific job duties, experience level, and company. Some positions may also offer additional benefits such as bonuses, health insurance, and vacation time. It is best to research specific job listings to get a more accurate salary range.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.