Manager, Account Management

Welcome to Kaiser Permanente, where we are committed to providing high-quality healthcare and improving the lives of our members. We are currently seeking a driven and experienced Manager of Account Management to join our team.As the Manager of Account Management, you will play a critical role in maintaining and strengthening relationships with our key accounts. You will be responsible for overseeing a team of account managers and ensuring the delivery of exceptional customer service to our clients.To be successful in this role, you must have a strong background in account management, excellent communication skills, and a passion for providing top-notch service. Join us in our mission to make a positive impact in the healthcare industry.

1. Develop and implement strategies to maintain and enhance relationships with key accounts.
2. Oversee a team of account managers and provide guidance and support to ensure they meet their targets and goals.
3. Act as the main point of contact for key accounts and handle any escalations or issues that may arise.
4. Collaborate with cross-functional teams to ensure smooth delivery of services to key accounts.
5. Conduct regular account reviews to identify areas for improvement and make recommendations to enhance the customer experience.
6. Develop and maintain a deep understanding of the healthcare industry and stay updated on industry trends and changes.
7. Monitor and analyze account performance metrics to identify areas of strength and opportunities for growth.
8. Work closely with the sales team to identify new business opportunities within existing accounts.
9. Develop and maintain strong relationships with key stakeholders within the organization and external partners.
10. Stay updated on competitor activities and market trends to inform account management strategies.
11. Ensure compliance with company policies and procedures, as well as regulatory requirements.
12. Train and onboard new account managers, providing them with the necessary tools and knowledge to succeed in their roles.
13. Act as a brand ambassador for Kaiser Permanente, promoting our mission and values to clients and external partners.
14. Continuously strive to improve customer satisfaction and retention rates.
15. Communicate effectively with all levels of the organization, including senior management, to provide updates on account performance and initiatives.

According to JobzMall, the average salary range for a Manager, Account Management in Atlanta, GA, USA is between $60,000 and $110,000 per year. This range can vary depending on factors such as the industry, company size, and level of experience. Some account management roles in Atlanta may also offer additional benefits and bonuses.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.