IT Support Technician
Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems. Supports efforts to analyze and prioritize incoming requests and alerts. Follows procedures for incident escalation and notification to leadership. Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor). Follows and supports the development of standard operating procedures. Supports tracking and documentation of details of problems, status of service requests, and resolutions. Reviews information (e.g., procedures, installation, configuration) related to new technology. Provides the knowledge repository for routine and moderately complex technical support.
One (1) year experience working in a large matrixed organization.
Two (2) years experience writing documentation or standard operating procedures related to IT operations and support.
Two (2) years experience in ITRM or IT compliance.
Two (2) years experience in IT intake and profiling in a support or operations environment
Documentation skills
Troubleshooting skills
Time Management Skills
Adaptability
Problem Solving Skills
Detail Oriented and Organized
Multi-tasking
Verbal and Written Communication
Driven for excellence
According to JobzMall, the average salary range for a IT Support Technician in 6560 Greenwood Plaza Blvd, Englewood, CO 80111, USA is $42,000-$60,000 per year. This range is based on salaries submitted by JobzMall users in the area. Salaries for IT support technicians may also depend on experience and certifications held.
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Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.
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