IT Service Management Consultant

Drives ITSM process and/or service implementation for designated ITSM initiatives by leading or directing team members in the documentation of process and/or service requirements and acceptance criteria from process owners and key stakeholders; and guiding and influencing leadership in the development of the ITSM strategy. Ensures accuracy and completeness of release notes, training materials, and documentation within appropriate repositories. Drives the execution of ITSM roadmaps to ensure that processes and/or services are aligned with stakeholder needs. Leads ITSM process and/or service improvement efforts for designated initiatives by cultivating strong collaborative working relationships with cross-functional teams on process improvement projects. Develops, documents, maintains, and audits ITSM processes and procedures. Designs and oversees the validation of performance metrics against success criteria to ensure effective control of expected deliverables.

According to JobzMall, the average salary range for a IT Service Management Consultant in 2715 Naches Ave SW, Renton, WA 98057, USA is between $80,000 and $90,000 per year. This range may vary depending on experience, education, and other factors.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.