Kaiser Permanente

Contact Center Clinical Optimization Director

Kaiser Permanente

Hillsboro, OR, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

As a Contact Center Clinical Optimization Director at Kaiser Permanente, you will be responsible for leading the clinical optimization of our contact center operations. You will bring your passion for advancing patient-centered care, strong organizational and leadership skills, and a commitment to excellence to this important role. We seek an individual with experience in healthcare operations, contact center management, and clinical optimization. The successful candidate must possess an understanding of the healthcare industry, an ability to analyze complex data, and the ability to work in a fast-paced, dynamic environment. The ideal candidate will also have a strong knowledge of contact center operations, clinical operations, and process improvement. In addition, this individual should have excellent problem-solving, communication, and collaboration skills. If you are looking for an exciting opportunity to make a difference in healthcare and be part of a world-class organization, please apply today!

Where is this job?
This job is located at Hillsboro, OR, USA
Job Qualifications
  • Business

  • Or Related Field

  • Bachelor's Degree In Healthcare

  • + Years Of Experience In Contact Center Operations

  • + Years Of Experience In Clinical Operations

  • Proven Leadership Ability In Healthcare Operations

  • Experience Working In A Large Health System

  • Demonstrated Ability To Work Collaboratively With Clinical

  • Operational

  • And Technical Teams

  • Knowledge Of Contact Center Technologies And Processes

Required Skills
  • Project Management

  • Strategy

  • Communication

  • Quality

  • Negotiation

  • Leadership

  • Mentoring

  • Compliance

  • Optimization

  • Analytics

  • Modeling

  • Problem-Solving

  • Systems

  • Clinical

  • Processes

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Interpersonal Skills

  • creativity

  • Organizational skills

  • Teamwork

  • Positive Attitude

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Contact Center Clinical Optimization Director in Hillsboro, OR, USA is between $84,000 and $139,000 per year. The exact salary will depend on the employer, experience, and qualifications of the individual.

Additional Information
Kaiser Permanente is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 21st, 2023
Apply BeforeJune 9th, 2026
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About Kaiser Permanente

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.

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