
Contact Center Clinical Optimization Director
As a Contact Center Clinical Optimization Director at Kaiser Permanente, you will be responsible for leading the clinical optimization of our contact center operations. You will bring your passion for advancing patient-centered care, strong organizational and leadership skills, and a commitment to excellence to this important role. We seek an individual with experience in healthcare operations, contact center management, and clinical optimization. The successful candidate must possess an understanding of the healthcare industry, an ability to analyze complex data, and the ability to work in a fast-paced, dynamic environment. The ideal candidate will also have a strong knowledge of contact center operations, clinical operations, and process improvement. In addition, this individual should have excellent problem-solving, communication, and collaboration skills. If you are looking for an exciting opportunity to make a difference in healthcare and be part of a world-class organization, please apply today!
Business
Or Related Field
Bachelor's Degree In Healthcare
+ Years Of Experience In Contact Center Operations
+ Years Of Experience In Clinical Operations
Proven Leadership Ability In Healthcare Operations
Experience Working In A Large Health System
Demonstrated Ability To Work Collaboratively With Clinical
Operational
And Technical Teams
Knowledge Of Contact Center Technologies And Processes
Project Management
Strategy
Communication
Quality
Negotiation
Leadership
Mentoring
Compliance
Optimization
Analytics
Modeling
Problem-Solving
Systems
Clinical
Processes
Communication
Conflict Resolution
Leadership
Problem Solving
Interpersonal Skills
creativity
Organizational skills
Teamwork
Positive Attitude
Adaptability
According to JobzMall, the average salary range for a Contact Center Clinical Optimization Director in Hillsboro, OR, USA is between $84,000 and $139,000 per year. The exact salary will depend on the employer, experience, and qualifications of the individual.
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Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.

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