Consultant - Member Care Experience

Are you passionate about providing excellent Member Care experiences? Kaiser Permanente is seeking an experienced Consultant - Member Care Experience to join our team and help enhance our members' care journey.This is a unique opportunity to become part of a leading healthcare organization that serves more than 12 million members across the United States. As a Consultant - Member Care Experience, you will be responsible for identifying and addressing opportunities to improve the quality of service provided to our members. You will also be expected to create and execute strategies to ensure Kaiser Permanente's members receive the best possible care.To be successful in this role, you must have a minimum of 5 years of experience in a customer-facing role, ideally in a healthcare setting. You must also have demonstrated success in developing and implementing strategies to improve customer satisfaction. Additionally, you must have excellent communication, organizational, and problem-solving skills.If you are a customer service professional with a passion for improving the member care experience, we invite you to apply today!

Responsibilities of a Consultant - Member Care Experience:

1. Identify and address opportunities to improve the quality of service provided to Kaiser Permanente's members.
2. Develop and implement strategies to improve customer satisfaction.
3. Monitor and evaluate member feedback to determine areas of improvement.
4. Collaborate with stakeholders to ensure Kaiser Permanente's members receive the best possible care.
5. Create and execute strategies to ensure Kaiser Permanente's members receive the best possible care.
6. Develop and maintain relationships with internal and external stakeholders.
7. Monitor and respond to customer inquiries, feedback, and complaints in a timely manner.
8. Track and report on progress and performance of customer service initiatives.
9. Maintain up-to-date knowledge of industry trends and best practices in customer service.
10. Establish and maintain customer service standards and procedures.

According to JobzMall, the average salary range for a Consultant - Member Care Experience in Denver, CO, USA is $54,000 to $78,000 per year. This range is based on a variety of factors, such as experience, education, certifications, and the specific company. The salary range can vary based on the company and the individual's specific skills and experience.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.