Consultant - Member Care Experience

Do you have a passion for delivering exceptional service to members? Are you driven to ensure the best possible customer experience? If so, then we invite you to join our team as a Consultant - Member Care Experience at Kaiser Permanente.In this role, you will be expected to provide exceptional customer service to Kaiser Permanente members. You will be responsible for addressing members’ inquiries, resolving complaints, and ensuring that all customer interactions are handled in a courteous and professional manner. You will be the face of Kaiser Permanente and act as a steward of our brand.To be successful in this role, you must have strong interpersonal and communication skills, excellent problem-solving skills, and the ability to think quickly and make sound decisions. Additionally, you should be comfortable working in a fast-paced environment and be able to adjust quickly to changing customer needs. A Bachelor’s degree and at least two years of customer service experience is preferred.If this sounds like the right opportunity for you, we look forward to receiving your application!

Responsibilities:

1. Provide exceptional customer service to Kaiser Permanente members.
2. Address members’ inquiries and resolve complaints in a courteous and professional manner.
3. Act as a steward of the Kaiser Permanente brand.
4. Have strong interpersonal and communication skills, excellent problem-solving skills, and the ability to think quickly and make sound decisions.
5. Work in a fast-paced environment and adjust quickly to changing customer needs.
6. Maintain knowledge of Kaiser Permanente products and services.
7. Keep records of customer interactions and transactions.
8. Provide feedback and suggestions for improvement to management.

According to JobzMall, the average salary range for a Consultant - Member Care Experience in Berkeley, CA, USA is between $57,000 and $65,500 per year. This range reflects the base salary, as well as any bonuses and benefits offered by the employer. The salary may also vary based on the experience of the individual, the specific company and the industry in which they are employed.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.