Consultant III - CCSA Production Support

Are you a skilled problem-solver with a passion for technology and a desire to make a positive impact in the healthcare industry? If so, Kaiser Permanente has an exciting opportunity for you as a Consultant III - CCSA Production Support. In this role, you will play a critical part in supporting the production environment for our Clinical and Claims Submission Applications (CCSA) system, ensuring its reliability and performance. We are seeking a highly motivated individual with experience in CCSA and a strong understanding of production support processes and methodologies. If you possess excellent communication skills and a strong attention to detail, we invite you to apply for this rewarding position and join our dedicated team at Kaiser Permanente.

1. Provide expert-level technical support for the Clinical and Claims Submission Applications (CCSA) system to ensure its reliable and efficient operation in the production environment.
2. Troubleshoot and resolve complex technical issues related to CCSA, including system errors, performance issues, and connectivity problems.
3. Collaborate with cross-functional teams, including developers, business analysts, and project managers, to identify and implement solutions for production issues.
4. Develop and maintain a deep understanding of the CCSA system, its components, and its integration with other systems.
5. Follow established production support processes and methodologies to ensure timely and effective issue resolution.
6. Proactively monitor system performance and identify potential issues before they escalate.
7. Communicate effectively with stakeholders, including end-users, management, and technical teams, to provide updates on production issues and resolutions.
8. Document production support activities, such as issue tracking, resolution steps, and system changes, for future reference.
9. Participate in on-call rotations and provide 24/7 support for critical production issues.
10. Stay current on industry trends and advancements in technology to continuously improve the production support process.
11. Train and mentor junior team members on production support processes and CCSA system knowledge.
12. Collaborate with third-party vendors to troubleshoot and resolve production issues related to external systems.
13. Coordinate and conduct testing for production changes and upgrades to ensure minimal impact on system performance.
14. Maintain a high level of professionalism and ethical standards in all interactions and adhere to company policies and procedures.
15. Continuously identify opportunities for process improvements and efficiencies in the production support process.

According to JobzMall, the average salary range for a Consultant III - CCSA Production Support in Denver, CO, USA is $66,000 to $90,000 per year. Factors such as experience, qualifications, and employer can affect the actual salary for this position.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.