Call-in/On-Call Enrollment Specialist

Are you passionate about providing exceptional customer service and helping individuals navigate the world of healthcare? If so, we have an exciting opportunity for you to join our team as a Call-in/On-Call Enrollment Specialist at Kaiser Permanente.As an Enrollment Specialist, you will play a crucial role in assisting members with their enrollment process, providing guidance and support, and ensuring that all necessary information is accurately entered into our system. You will have the opportunity to work closely with a diverse group of individuals and make a positive impact on their healthcare experience.To be successful in this role, you must have excellent communication skills, a strong attention to detail, and the ability to handle sensitive information with confidentiality. Previous experience in customer service, call center, or healthcare is preferred.If you are a team player, dedicated to providing exceptional service, and looking for a rewarding career in the healthcare industry, we encourage you to apply for this position. Join us in our mission to improve the health and well-being of our community.

1. Assist members with the enrollment process and provide guidance and support in a timely and efficient manner.
2. Ensure accuracy and completeness of all enrollment information entered into the system.
3. Handle confidential information with discretion and maintain strict confidentiality.
4. Work closely with a diverse group of individuals and provide exceptional customer service.
5. Communicate effectively with members, colleagues, and other healthcare professionals.
6. Stay updated on healthcare policies and procedures to accurately answer member inquiries.
7. Collaborate with team members to identify and resolve any enrollment issues.
8. Meet performance metrics for call handling, accuracy, and customer satisfaction.
9. Maintain a positive and professional attitude while handling challenging situations.
10. Prioritize and manage high call volumes to meet the needs of our members.
11. Follow established protocols and guidelines for handling member inquiries and concerns.
12. Act as a resource for members and provide information about healthcare plans and benefits.
13. Continuously strive to improve processes and procedures to enhance the member experience.
14. Adhere to all compliance and regulatory guidelines while performing job duties.
15. Attend training and development programs to enhance knowledge and skills.
16. Collaborate with other departments to ensure a seamless enrollment process for members.
17. Flexibility to work on-call or call-in shifts as needed.
18. Adhere to company policies and procedures at all times.
19. Represent the company in a positive and professional manner at all times.
20. Uphold the mission and values of the company and contribute to creating a positive work environment.

According to JobzMall, the average salary range for a Call-in/On-Call Enrollment Specialist in Fontana, CA, USA is $35,000 - $40,000 per year. However, this can vary depending on the specific company, experience level, and other factors.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.