Call-in/On-Call Enrollment Specialist

Are you looking for a rewarding and fast-paced career in the healthcare industry? Look no further than Kaiser Permanente's Call-in/On-Call Enrollment Specialist position! As an Enrollment Specialist, you will have the opportunity to make a positive impact on the lives of our members by providing exceptional customer service and enrollment assistance. We are seeking individuals who are detail-oriented, empathetic, and able to thrive in a dynamic environment. If you have a passion for helping others and possess the necessary qualifications, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to Kaiser Permanente members by assisting with enrollment and answering any questions or concerns they may have.
2. Utilize strong communication skills to interact with members, colleagues, and other healthcare professionals in a professional and empathetic manner.
3. Maintain a thorough understanding of Kaiser Permanente's enrollment policies and procedures to accurately and efficiently assist members with the enrollment process.
4. Ensure all member information is entered accurately and in a timely manner into the company's database systems.
5. Maintain a high level of confidentiality and adhere to all HIPAA regulations when handling sensitive member information.
6. Collaborate with other team members to identify and implement process improvements to enhance the enrollment experience for members.
7. Stay up-to-date on industry changes and updates related to healthcare enrollment, and effectively communicate these updates to members.
8. Provide support to other departments and team members as needed to ensure efficient operations and exceptional customer service.
9. Prioritize and manage a high volume of calls and tasks in a fast-paced environment while maintaining a positive attitude and attention to detail.
10. Demonstrate a strong work ethic and a commitment to meeting performance goals and targets set by the company.
11. Exhibit a strong understanding of the company's values and mission to positively represent Kaiser Permanente to members and the community.
12. Attend and actively participate in training sessions and team meetings to continuously improve knowledge and skills related to the position.
13. Adhere to all company policies and procedures, including attendance, punctuality, and dress code requirements.
14. Handle difficult or escalated member situations with professionalism, empathy, and a focus on finding a resolution.
15. Uphold a positive and respectful work environment by promoting teamwork, collaboration, and open communication among colleagues.

According to JobzMall, the average salary range for a Call-in/On-Call Enrollment Specialist in Oakland, CA, USA is between $40,000 and $60,000 per year. However, this can vary depending on factors such as the specific company, level of experience, and job responsibilities.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.