Call-in/On-Call Enrollment Specialist

Welcome to Kaiser Permanente, a leading healthcare organization committed to providing quality and compassionate care to our members. We are currently seeking a skilled and dedicated Call-in/On-Call Enrollment Specialist to join our team. As an Enrollment Specialist, you will play a crucial role in assisting our members with enrollment and eligibility inquiries. This is a vital position within our organization, as you will be the first point of contact for our members and will have the opportunity to make a positive impact on their healthcare journey. We are looking for individuals who are passionate about helping others, have excellent communication skills, and are detail-oriented. If you thrive in a fast-paced environment and are committed to providing exceptional customer service, we invite you to apply for this exciting opportunity.

1. Serve as the first point of contact for members seeking enrollment and eligibility information.
2. Provide exceptional customer service by addressing member inquiries and concerns in a timely and professional manner.
3. Assist members with the enrollment process, including completing necessary paperwork and verifying eligibility.
4. Maintain accurate and up-to-date knowledge of all healthcare plans offered by Kaiser Permanente.
5. Collaborate with other departments and teams to ensure a seamless enrollment process for members.
6. Accurately input and maintain member enrollment data in the organization's database.
7. Proactively identify and troubleshoot enrollment issues and provide timely resolutions.
8. Educate members on their healthcare benefits and assist them in making informed decisions about their coverage.
9. Maintain confidentiality of member information and adhere to all HIPAA regulations.
10. Continuously seek opportunities to improve processes and enhance the member experience.
11. Attend training and development sessions to stay updated on changes in policies, procedures, and healthcare plans.
12. Maintain a positive and professional attitude while representing Kaiser Permanente to members.
13. Handle escalated member concerns and complaints with empathy and de-escalation techniques.
14. Follow up with members to ensure their enrollment process is complete and address any outstanding issues.
15. Adhere to all organizational policies and procedures, including those related to customer service and confidentiality.

According to JobzMall, the average salary range for a Call-in/On-Call Enrollment Specialist in Oakland, CA, USA is $35,000 to $45,000 per year. However, this can vary depending on factors such as experience, skills, and education. Some specialists in this field may also receive additional benefits such as health insurance and bonuses.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.