Appointment Clerk (Bilingual Spanish)

We are looking for an experienced and enthusiastic appointment clerk to join our team at Kaiser Permanente. The ideal candidate will possess excellent customer service skills and be fluent in both English and Spanish. The appointment clerk will be responsible for handling customer inquiries and scheduling appointments for our patients. Our ideal candidate is organized, detail-oriented, and able to work independently in a fast-paced environment. If you are passionate about customer service and have strong communication and interpersonal skills, we want to hear from you!

Responsibilities:

• Greet and handle customer inquiries in a courteous and professional manner.

• Schedule appointments for patients in accordance with Kaiser Permanente’s procedures.

• Maintain updated records of scheduled appointments and customer information.

• Ensure accurate and timely entry of data into the organization’s database.

• Follow up with customers to confirm scheduled appointments.

• Handle customer complaints and inquiries in a timely manner.

• Monitor and report any customer feedback to supervisor.

• Work collaboratively with other departments to ensure patient satisfaction.

• Adhere to all Kaiser Permanente’s policies and procedures.

• Perform other duties as assigned.

According to JobzMall, the average salary range for a Appointment Clerk (Bilingual Spanish) in Irvine, CA, USA is between $28,000 and $41,000 annually. This wage range may vary depending on the experience and qualifications of the job candidate.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.