Appointment Clerk (Bilingual Spanish)

We are looking for an organized and detail-oriented Appointment Clerk (Bilingual Spanish) to join our team at Kaiser Permanente. The successful candidate will have the opportunity to provide excellent customer service and ensure smooth operational flow throughout the appointment process. To be successful in this role, you must be able to communicate fluently in both English and Spanish, and have excellent interpersonal skills.The ideal candidate must have a minimum of two years' experience working in a medical office setting, be proficient in Microsoft Office applications, and have a sound knowledge of medical terminology. In addition, you must be able to multitask, remain organized and focused while managing incoming calls and completing data entry tasks. This is an excellent opportunity to join a well-respected healthcare organization and provide top-notch customer service to its members. If you have a commitment to excellence and are looking to join a team of dedicated professionals, we want to hear from you!

Responsibilities:

1. Answer incoming calls and provide excellent customer service, including scheduling appointments and answering patient inquiries.
2. Ensure smooth operational flow throughout the appointment process and maintain accurate records.
3. Demonstrate fluency in both English and Spanish and excellent interpersonal skills.
4. Maintain a working knowledge of medical terminology.
5. Multitask and remain organized while managing incoming calls and completing data entry tasks.
6. Utilize Microsoft Office applications to generate reports and maintain patient records.
7. Ensure HIPAA compliance and adhere to all company policies and procedures.
8. Provide top-notch customer service to Kaiser Permanente members.

According to JobzMall, the average salary range for a Appointment Clerk (Bilingual Spanish) in Hillsboro, OR, USA is $29,000 - $37,000 per year. This salary range may vary depending on the level of experience of the candidate, the company they are applying to, and the location of the job.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.