Appointment Clerk (Bilingual Spanish)

We are looking for an enthusiastic Appointment Clerk (Bilingual Spanish) to join our team at Kaiser Permanente. If you are passionate about customer service and have excellent communication skills, this may be the perfect role for you. The successful candidate should have the necessary qualifications to ensure that our patients have a great experience when they visit our facilities. They will be responsible for handling all aspects of appointment scheduling for our patients.To be successful in this role, you must have the following qualifications: fluency in both English and Spanish, strong customer service skills, excellent organizational abilities, and good interpersonal skills. Previous experience working in a medical setting is also preferred. We are looking for someone who is friendly, organized, and committed to providing the best care to our patients. If this sounds like you, we would love to have you on our team!

Responsibilities:

1. Handle all aspects of appointment scheduling for patients including creating, updating, and cancelling appointments.
2. Communicate effectively with patients in both English and Spanish to ensure they have a positive experience.
3. Provide excellent customer service and ensure all patient inquiries are answered in a timely manner.
4. Maintain accurate patient records and ensure privacy and confidentiality at all times.
5. Utilize organizational abilities to manage multiple tasks and prioritize patient needs.
6. Develop strong interpersonal skills to interact professionally with other staff and healthcare providers.
7. Maintain a high level of knowledge and understanding of medical terminology and procedures.
8. Follow all procedures and protocols established by the facility.
9. Monitor patient flow and ensure all appointments are running on time.
10. Work collaboratively with other healthcare professionals to ensure the best possible care for patients.

According to JobzMall, the average salary range for a Appointment Clerk (Bilingual Spanish) in Downey, CA, USA is between $17.00 and $22.00 per hour. The salary range may vary depending on experience, qualifications, and other factors.

Kaiser Permanente is an American integrated managed care consortium, based in Oakland, California, United States, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney Garfield.