Technical Support Engineer 3

Welcome to Juniper Networks, a leading provider of innovative networking solutions. We are currently seeking a highly skilled Technical Support Engineer 3 to join our dynamic team. As a Technical Support Engineer, you will play a critical role in providing world-class technical support for our cutting-edge products and services. We are looking for a driven and knowledgeable individual with a passion for problem-solving and a strong background in networking. If you have a desire to work with the latest technologies and be part of a collaborative and fast-paced environment, then we want to hear from you.

1. Provide world-class technical support for Juniper Networks' products and services.
2. Troubleshoot and resolve complex technical issues for customers.
3. Utilize in-depth knowledge of networking to assist customers with their inquiries.
4. Collaborate with cross-functional teams to identify and resolve customer issues.
5. Document and track customer interactions and resolutions in our support systems.
6. Stay up-to-date with the latest product updates and changes to ensure accurate support.
7. Proactively communicate with customers to provide timely updates and resolutions.
8. Identify areas for improvement in our products and services and provide feedback to the appropriate teams.
9. Maintain a high level of professionalism and customer service at all times.
10. Continuously enhance technical skills and knowledge through training and self-learning.
11. Serve as a subject matter expert and provide guidance to junior support engineers.
12. Participate in on-call rotation and provide after-hours support as needed.
13. Follow company policies and procedures to ensure customer satisfaction and confidentiality.
14. Contribute to a positive and collaborative work environment within the technical support team.
15. Represent Juniper Networks with a strong commitment to excellence and customer satisfaction.

According to JobzMall, the average salary range for a Technical Support Engineer 3 in Costa Rica is between $30,000 and $50,000 per year. However, salaries can vary depending on the specific company, location, and level of experience. Some companies may offer higher salaries and additional benefits such as bonuses and healthcare benefits. It is recommended to research and compare salaries at different companies in order to negotiate the best salary for this position.

Juniper Networks, Inc. is an American multinational corporation headquartered in Sunnyvale, California. The company develops and markets networking products, including routers, switches, network management software, network security products, and software-defined networking technology.