Juniper Networks

Technical Support Engineer 3

Juniper Networks

Costa Rica
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a tech-savvy problem solver with a passion for helping customers? Do you thrive in a fast-paced, dynamic environment? Look no further! Juniper Networks is seeking a highly skilled Technical Support Engineer 3 to join our team. As a member of our technical support team, you will play a critical role in providing top-notch customer support for our cutting-edge networking solutions. If you have a strong technical background, excellent communication skills, and a customer-centric mindset, we want to hear from you!

  1. Provide excellent customer support by promptly responding to and resolving technical issues and inquiries from clients.
  2. Utilize strong problem-solving skills to troubleshoot and diagnose complex technical problems.
  3. Demonstrate expert knowledge of Juniper Networks' networking solutions to effectively assist customers with technical inquiries.
  4. Collaborate with cross-functional teams, including product development and sales, to identify and resolve customer issues.
  5. Keep up-to-date with Juniper Networks' products and services to effectively support and communicate updates and enhancements to customers.
  6. Create and maintain detailed documentation of customer interactions and technical solutions for future reference.
  7. Communicate technical information and solutions to customers in a clear and concise manner.
  8. Prioritize and manage a high volume of customer inquiries in a timely and efficient manner.
  9. Continuously improve customer satisfaction by identifying areas for improvement and providing feedback to internal teams.
  10. Stay updated on industry trends and developments to provide proactive and innovative solutions to customers.
  11. Represent Juniper Networks in a professional and positive manner to build and maintain strong customer relationships.
  12. Adhere to company policies and procedures to ensure consistent and high-quality customer support.
Where is this job?
This job is located at Costa Rica
Job Qualifications
  • Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.

  • Excellent Communication And Customer Service Skills, With The Ability To Effectively Communicate Technical Information To Both Technical And Non-Technical Stakeholders.

  • Minimum Of 5 Years Of Experience In Technical Support, Preferably In Networking Or Telecommunications.

  • In-Depth Knowledge Of Juniper Networks Products And Solutions, Including Junos Os.

  • Strong Troubleshooting And Problem-Solving Skills, With The Ability To Identify And Resolve Complex Technical Issues.

Required Skills
  • Virtualization

  • Network Security

  • Communication

  • customer service

  • Systems administration

  • Network troubleshooting

  • Linux/UNIX

  • Routing and Switching

  • Problem-Solving

  • Firewall Management

  • Wan/Lan

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer 3 in Costa Rica is between $50,000 to $70,000 per year. However, this may vary depending on the specific company, location, and level of experience. Additionally, the salary may also include additional benefits such as bonuses, stock options, and insurance.

Additional Information
Juniper Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesSpanish
Job PostedJuly 8th, 2025
Apply BeforeAugust 7th, 2025
This job posting is from a verified source. 

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About Juniper Networks

Juniper Networks, Inc. is an American multinational corporation headquartered in Sunnyvale, California. The company develops and markets networking products, including routers, switches, network management software, network security products, and software-defined networking technology.

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