Technical Services Advisor

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Are you looking for an opportunity to utilize your technical expertise in a dynamic and innovative environment? If so, Juniper Networks has the perfect role for you as our Technical Services Advisor. We are seeking a highly skilled individual to join our team and provide technical guidance and support to our valued customers. In this role, you will have the opportunity to work with cutting-edge technology and collaborate with a diverse team of professionals. If you have a strong technical background, excellent communication skills, and a customer-centric mindset, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service by promptly responding to customer inquiries and resolving technical issues in a timely and efficient manner.
2. Utilize technical expertise and knowledge of Juniper Networks products to troubleshoot and resolve complex customer issues.
3. Serve as the primary point of contact for customers, acting as a liaison between the customer and internal technical teams.
4. Proactively identify and address potential technical issues before they escalate, ensuring customer satisfaction and retention.
5. Collaborate with cross-functional teams including sales, engineering, and product development to ensure the best possible solutions for customers.
6. Stay up-to-date on industry trends, product updates, and new technologies to effectively support customers.
7. Create and maintain detailed documentation of customer interactions and resolutions for future reference.
8. Participate in training and development programs to continuously improve technical skills and knowledge.
9. Provide timely and accurate updates to customers regarding the status of their technical issues.
10. Act as a brand ambassador for Juniper Networks by upholding our commitment to providing exceptional customer service.

According to JobzMall, the average salary range for a Technical Services Advisor in Bengaluru, Karnataka, India is between ₹300,000 to ₹800,000 per year. However, this can vary depending on factors such as the specific company, level of experience, and individual skills and qualifications.

Juniper Networks, Inc. is an American multinational corporation headquartered in Sunnyvale, California. The company develops and markets networking products, including routers, switches, network management software, network security products, and software-defined networking technology.