Senior Manager, Customer Reference Program

Are you a dynamic and results-driven individual with a passion for building strong relationships with customers? Do you have experience in creating and managing customer reference programs? If so, we have an exciting opportunity for you as a Senior Manager of our Customer Reference Program at Juniper Networks.In this role, you will be responsible for developing and executing a comprehensive customer reference program that showcases the success of our products and services. You will work closely with our sales, marketing, and product teams to identify and cultivate customer advocates who can serve as references for our solutions.To be successful in this role, you should have a proven track record of managing customer relationships, a deep understanding of the B2B technology industry, and strong project management skills. Additionally, a customer-centric mindset, excellent communication skills, and the ability to thrive in a fast-paced environment are essential qualities for this position.If you are ready to take on a leadership role in driving customer advocacy and maximizing the impact of our customer reference program, we encourage you to apply for this position. Join our team at Juniper Networks and be a part of shaping the future of networking technology.

1. Develop and execute a comprehensive customer reference program, including creating strategies, processes, and policies to identify and cultivate customer advocates.
2. Collaborate with sales, marketing, and product teams to understand customer needs and identify potential customer reference opportunities.
3. Build and maintain strong relationships with customers to establish a network of advocates who can serve as references for our solutions.
4. Create and manage a database of customer references, ensuring accurate and up-to-date information.
5. Work closely with cross-functional teams to gather and develop compelling customer success stories, case studies, and testimonials.
6. Develop and track metrics to measure the impact and effectiveness of the customer reference program.
7. Stay updated on industry trends and customer needs to continuously improve and refine the customer reference program.
8. Manage the budget and resources for the customer reference program, ensuring efficient and effective use of resources.
9. Train and educate sales and marketing teams on how to leverage customer references in their campaigns and sales efforts.
10. Act as a liaison between customers and internal teams to ensure customer satisfaction and address any issues or concerns.
11. Develop and maintain a customer-centric mindset and ensure that customer needs are prioritized in all aspects of the program.
12. Lead and mentor a team of customer reference program coordinators, providing guidance and support to achieve program objectives.
13. Coordinate and organize customer events and activities to promote our customer reference program and showcase the success of our solutions.
14. Represent the company and the customer reference program at industry events and conferences.
15. Drive continuous improvement in the customer reference program to maximize its impact and effectiveness.

According to JobzMall, the average salary range for a Senior Manager, Customer Reference Program in Sunnyvale, CA, USA is $110,000 - $140,000 per year. This range may vary depending on the specific company, industry, and level of experience of the individual.

Juniper Networks, Inc. is an American multinational corporation headquartered in Sunnyvale, California. The company develops and markets networking products, including routers, switches, network management software, network security products, and software-defined networking technology.