Customer Service Specialist - Level 3

Welcome to Juniper Networks, where innovation meets excellence. We are seeking a highly skilled and motivated Customer Service Specialist - Level 3 to join our dynamic team. As a global leader in networking solutions, Juniper Networks prides itself on delivering exceptional customer service and support. In this role, you will be responsible for providing technical support and guidance to our customers, ensuring their satisfaction and success with our products and services. We are looking for individuals who are passionate about customer service, have a strong technical background, and thrive in a fast-paced, collaborative environment. If you are ready to take your career to the next level and make a positive impact on our customers' experience, we encourage you to apply for this exciting opportunity.

1. Provide technical support and guidance to customers via phone, email, and other communication channels.
2. Troubleshoot and resolve complex technical issues related to Juniper Networks products and services.
3. Collaborate with cross-functional teams to identify and resolve customer issues in a timely and effective manner.
4. Proactively monitor and address customer concerns and escalate to appropriate teams when necessary.
5. Maintain accurate and detailed records of customer interactions and resolutions in our CRM system.
6. Continuously stay updated on Juniper Networks products and services to provide accurate and up-to-date information to customers.
7. Identify and suggest improvements to processes and procedures to enhance the overall customer experience.
8. Act as a liaison between customers and internal teams to ensure timely and efficient resolution of issues.
9. Provide training and guidance to junior customer service specialists and assist with their development.
10. Contribute to the development and improvement of customer service strategies and initiatives.
11. Participate in customer meetings and presentations as needed.
12. Keep track of customer feedback and communicate it to relevant teams for continuous improvement.
13. Follow up with customers to ensure their issues are fully resolved and their satisfaction is met.
14. Adhere to company policies and procedures while maintaining a high level of professionalism and customer service excellence.
15. Continuously seek opportunities to improve customer service processes and contribute to the overall success of the team and the company.

According to JobzMall, the average salary range for a Customer Service Specialist - Level 3 in Philippines is between ���30,000 to ���40,000 per month. This may vary depending on the specific company, years of experience, and location. Some companies may also offer additional benefits and incentives such as bonuses, commissions, and health insurance.

Juniper Networks, Inc. is an American multinational corporation headquartered in Sunnyvale, California. The company develops and markets networking products, including routers, switches, network management software, network security products, and software-defined networking technology.