Global Support Center Specialist

As a Global Support Center Specialist for John Deere located in Urbandale, Iowa, you will support the team in resolving complex issues impacting customers and dealers while assisting Customer Support Representatives in developing skills and ISG product knowledge. Identify product-related issues and communicate solutions to fix issues quickly. Answer product-related questions and ensure documentation/information is provided on escalated cases in support of the Customer Support Representatives. Flexibility in supporting seasonal volumes by working overtime if necessary, especially during Spring & Fall. Flexibility in supporting all ISG products. Interface with other functional groups, such as Dealer Technical Assistance Center (DTAC), Product Support, Order Fulfillment, and Software Engineering to respond to in-depth inquiries.

According to JobzMall, the average salary range for a Global Support Center Specialist in 3400 80th St, Moline, IL 61265, USA is between $35,000 and $46,000 per year. This range can vary depending on the employer, skill level, and experience of the individual.

John Deere is the brand name of Deere & Company, an American corporation that manufactures agricultural, construction, and forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.