John Deere Company

Customer Support Engineer

John Deere Company

Des Moines, IA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

John Deere Company is looking for a Customer Support Engineer to join our team. We are looking for an experienced professional with a passion for problem solving and a commitment to helping our customers get the most out of their John Deere products.The ideal candidate is a motivated self-starter with a strong technical background, excellent communication skills, and the ability to build relationships with customers. They should have a deep understanding of our products and services, as well as a willingness to learn and stay up to date with new technologies.The successful candidate must have a Bachelor’s degree in Computer Science, Engineering, or a related field, as well as at least 3 years of experience in a customer service role. A strong background in product support is essential, as is experience working with customer databases and databases systems. The ability to troubleshoot and repair software and hardware issues is also required.We are looking for a dedicated professional who takes pride in delivering exceptional service and is excited about the opportunity to become a valued member of our team. If this sounds like the perfect role for you, we encourage you to apply today.

Where is this job?
This job is located at Des Moines, IA, USA
Job Qualifications
  • Excellent Communication Skills

  • Technical Aptitude

  • Strong Problem Solving Skills

  • Ability To Learn Quickly

  • Experience With Customer Service Systems

  • Knowledge Of John Deere Products

  • Familiarity With John Deere Software

  • Proficient In Ms Office

Required Skills
  • Documentation

  • Research

  • Process Improvement

  • Networking

  • Troubleshooting

  • Network Security

  • Communication

  • Technical Support

  • Interpersonal skills

  • Problem Solving

  • customer service

  • Escalation management

  • System analysis

  • Software Installation

  • Diagnostics

Soft Skills
  • Communication

  • Leadership

  • Negotiation

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Customer Support Engineer in Des Moines, IA, USA is between $47,870 and $73,996.

Additional Information
John Deere Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 1st, 2023
Apply BeforeJune 21st, 2025
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About John Deere Company

John Deere is the brand name of Deere & Company, an American corporation that manufactures agricultural, construction, and forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.

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