Senior Analyst Onboard Experience

Welcome to JetBlue Airways, where we pride ourselves on providing the best onboard experience for our valued customers. As a Senior Analyst of Onboard Experience, you will play a crucial role in ensuring that our passengers have a seamless and enjoyable journey from start to finish. We are seeking a highly analytical and detail-oriented individual who is passionate about delivering exceptional customer service. If you have a strong background in data analysis, a deep understanding of the airline industry, and a customer-centric mindset, we want to hear from you. Join our team and help us continue to elevate the JetBlue experience for all travelers.

1. Conduct data analysis to identify areas for improvement in the onboard experience.
2. Develop and implement strategies to enhance the overall customer experience.
3. Collaborate with cross-functional teams to gather insights and feedback from customers.
4. Monitor and report on key performance indicators related to onboard experience.
5. Stay up-to-date on industry trends and best practices, and make recommendations for implementation.
6. Develop and maintain relationships with vendors and suppliers to ensure quality and consistency of onboard amenities.
7. Communicate regularly with other departments, such as marketing and operations, to align strategies and initiatives.
8. Train and mentor junior analysts on data analysis and customer service principles.
9. Conduct regular audits to ensure compliance with company policies and procedures.
10. Handle customer complaints and feedback, and work to find solutions and improve processes.
11. Develop and maintain standard operating procedures for onboard experience.
12. Collaborate with the customer service team to ensure a seamless experience for customers.
13. Identify and implement cost-saving measures without sacrificing the quality of the onboard experience.
14. Provide regular updates and reports to senior management on the status and progress of onboard experience initiatives.
15. Continuously seek out ways to innovate and improve the JetBlue onboard experience.

According to JobzMall, the average salary range for a Senior Analyst Onboard Experience in Astoria, NY 11101, USA is $67,000 to $82,000 per year. However, this can vary depending on the specific company, experience level, and other factors. It is recommended to research the salary range for the specific company you are applying to for a more accurate estimate.

JetBlue Airways Corporation, stylized as jetBlue, is a major American airline low cost passenger carrier, and the sixth largest in the United States by passengers carried.