Manager Loyalty Customer Experience

Are you passionate about providing exceptional customer experiences? Do you have a knack for building and maintaining strong relationships with customers? If so, then JetBlue Airways has the perfect opportunity for you! We are currently seeking a highly skilled and dynamic individual to join our team as the Manager of Loyalty Customer Experience. In this role, you will be responsible for overseeing the overall loyalty customer experience program, ensuring that our valued customers receive the best service and support possible. To excel in this role, you must possess strong leadership, communication, and problem-solving skills, along with a deep understanding of customer loyalty programs and the airline industry. If you are ready to take your career to new heights, we encourage you to apply for this exciting position with JetBlue Airways.

1. Develop and implement strategies to enhance the overall loyalty customer experience program.
2. Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
3. Train and manage a team of customer experience representatives to provide exceptional service to customers.
4. Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes.
5. Collaborate with cross-functional teams to develop and execute loyalty program initiatives.
6. Stay up-to-date on industry trends and best practices to continuously improve the loyalty customer experience program.
7. Handle escalated customer issues and complaints in a timely and efficient manner.
8. Develop and maintain key performance indicators to measure the success of the loyalty customer experience program.
9. Create and manage budgets for the loyalty customer experience program.
10. Communicate regularly with upper management on the performance of the loyalty customer experience program and make recommendations for improvement.
11. Conduct regular training and development sessions for customer experience representatives to ensure their skills and knowledge are up to date.
12. Maintain a positive and professional relationship with all team members and foster a collaborative work environment.
13. Ensure compliance with all company policies and procedures related to customer service and loyalty programs.
14. Constantly look for opportunities to innovate and improve the loyalty customer experience program.
15. Represent the company at industry events and conferences to promote the loyalty program and gather insights from competitors.

According to JobzMall, the average salary range for a Manager Loyalty Customer Experience in Astoria, NY 11101, USA is $70,000 to $100,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

JetBlue Airways Corporation, stylized as jetBlue, is a major American airline low cost passenger carrier, and the sixth largest in the United States by passengers carried.