Manager Customer Support
Welcome to JetBlue Airways, where we are dedicated to providing our customers with exceptional service and support. We are currently seeking a highly motivated and experienced individual to join our team as a Manager of Customer Support. As a member of our customer support team, you will play a crucial role in ensuring our customers have a positive and seamless experience while traveling with us. We are looking for a candidate who is passionate about delivering top-notch service, has excellent leadership skills, and is able to thrive in a fast-paced and dynamic environment. Join us in our mission to make every flight a happy one for our customers.
- Lead and manage a team of customer support representatives to ensure that all customers receive prompt, efficient, and courteous service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback and make necessary adjustments to improve service quality.
- Train and onboard new team members on company policies, procedures, and customer service standards.
- Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
- Collaborate with other departments to identify and resolve customer service issues.
- Maintain a thorough understanding of company products, services, and policies to effectively assist customers.
- Develop and maintain relationships with customers, ensuring their loyalty and promoting positive word-of-mouth.
- Monitor team performance and provide regular feedback and coaching to ensure high-quality service delivery.
- Stay updated on industry trends and best practices in customer service to continually improve processes and procedures.
- Create and maintain reports on team performance, customer satisfaction, and key metrics.
- Ensure compliance with all company policies, procedures, and regulations.
- Foster a positive and collaborative work environment to promote teamwork and employee satisfaction.
- Represent the company in a professional manner at all times, both internally and externally.
- Continuously seek opportunities for improvement and innovation in customer service processes and procedures.
Extensive Experience In Customer Service: A Manager Customer Support At Jetblue Airways Should Have A Strong Background In Customer Service, Preferably In The Airline Industry. This Includes Experience Dealing With Customer Inquiries, Complaints, And Providing Exceptional Customer Support.
Excellent Communication Skills: As A Manager Customer Support, Effective Communication Is Crucial In Resolving Customer Issues And Managing A Team. This Includes Verbal And Written Communication, As Well As Active Listening Skills.
Strong Leadership Abilities: A Successful Candidate Should Have Previous Experience In A Leadership Position, Demonstrating The Ability To Lead And Motivate A Team To Achieve Goals. They Should Also Have The Skills To Handle Difficult Situations And Make Decisions Under Pressure.
Knowledge Of Airline Industry And Company Policies: It Is Important For A Manager Customer Support To Have A Good Understanding Of The Airline Industry And Jetblue's Policies And Procedures. This Includes Knowledge Of Flight Schedules, Baggage Policies, Loyalty Programs, And Other Relevant Information That May Impact Customer Support.
Problem-Solving And Critical Thinking Skills: Dealing With Customer Complaints And Resolving Issues Requires Strong Problem-Solving And Critical Thinking Skills. A Manager Customer Support Should Be Able To Think Creatively And Come Up With Effective Solutions To Ensure Customer Satisfaction.
Communication
Time Management
Coaching
Multitasking
Leadership
Conflict Resolution
customer service
Analytical Thinking
Team Building
Decision Making
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager Customer Support in Orlando, FL 32827, USA is between $45,000 to $75,000 per year. This range can vary depending on factors such as the size and industry of the company, the level of experience and education of the manager, and the specific responsibilities and duties of the role.
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JetBlue Airways Corporation, stylized as jetBlue, is a major American airline low cost passenger carrier, and the sixth largest in the United States by passengers carried.
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