Associate Analyst IT Support CTS

We are seeking a highly motivated and tech-savvy individual to join our team as an Associate Analyst IT Support CTS at JetBlue Airways. As the world continues to rely on technology, our IT support team plays a crucial role in ensuring the smooth operation of our airline. In this role, you will have the opportunity to work with cutting-edge technology, troubleshoot complex issues, and contribute to the overall success of the company. We are looking for someone with excellent problem-solving skills, a passion for technology, and a desire to provide exceptional support to our customers and employees. If you are ready to take your IT career to new heights, we want you on our team!

1. Provide technical support to customers and employees through various channels such as phone, email, and in-person interactions.
2. Troubleshoot and resolve complex IT issues related to hardware, software, and network systems.
3. Maintain and update IT systems and equipment to ensure optimal performance and functionality.
4. Collaborate with other IT team members to develop and implement solutions for recurring issues.
5. Stay up-to-date with the latest technology trends and advancements to provide innovative solutions to IT problems.
6. Provide excellent customer service by effectively communicating technical information to non-technical individuals.
7. Document and track IT support requests, resolutions, and trends to identify areas for improvement.
8. Train and educate employees on new technology and software to enhance their productivity.
9. Participate in on-call rotation to provide after-hours support as needed.
10. Adhere to company policies and procedures related to IT support and security.
11. Assist with IT projects and initiatives to improve efficiency and effectiveness of IT systems.
12. Maintain a positive and professional attitude while handling challenging situations.
13. Collaborate with external vendors and partners to resolve technical issues and implement new systems.
14. Continuously evaluate and recommend improvements to IT support processes and procedures.
15. Complete other duties and responsibilities as assigned by the IT leadership team.

According to JobzMall, the average salary range for a Associate Analyst IT Support CTS in Orlando, FL 32827, USA is $48,000 - $60,000 per year. This may vary depending on the specific company, experience level, and other factors.

JetBlue Airways Corporation, stylized as jetBlue, is a major American airline low cost passenger carrier, and the sixth largest in the United States by passengers carried.