Analyst Customer Support Performance Analytics

Are you a data-driven individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our team at JetBlue Airways as an Analyst for Customer Support Performance Analytics. In this role, you will play a crucial part in analyzing and improving our customer support performance to ensure a seamless and satisfying experience for our valued customers. We are seeking a highly motivated and detail-oriented individual with a strong analytical mindset and excellent communication skills. If you possess these qualifications and are ready for a challenging and rewarding career, we invite you to apply for this role today!

1. Analyze Customer Support Performance: The primary responsibility of this role is to analyze data related to customer support performance and identify areas for improvement.
2. Develop Strategies for Improvement: Based on data analysis, create strategies and recommendations for improving customer support performance and enhancing the overall customer experience.
3. Monitor Key Performance Indicators: Monitor key performance indicators (KPIs) related to customer support, such as response time, satisfaction rates, and issue resolution rates, and provide insights and recommendations for improvement.
4. Collaborate with Cross-Functional Teams: Work closely with cross-functional teams, including customer service, operations, and marketing, to ensure alignment and implementation of strategies for improving customer support performance.
5. Communicate Findings and Recommendations: Effectively communicate data analysis findings and recommendations to stakeholders at all levels, including senior management, to drive decision making and action.
6. Stay Up-to-Date with Industry Trends: Stay informed about industry trends and best practices in customer support and use this knowledge to continuously improve our processes and strategies.
7. Ensure Data Accuracy and Integrity: Ensure accuracy and integrity of data used for analysis and reporting, and identify and resolve any data discrepancies or issues.
8. Support Ad-Hoc Data Requests: Respond to ad-hoc data requests from various stakeholders and provide timely and accurate data and analysis to support decision making.
9. Identify Opportunities for Automation: Continuously identify opportunities to automate data collection and reporting processes to improve efficiency and accuracy.
10. Uphold Company Values: Uphold the company's values of safety, caring, integrity, fun, and passion in all job duties and interactions with colleagues and customers.

According to JobzMall, the average salary range for a Analyst Customer Support Performance Analytics in Orlando, FL 32827, USA is $50,000-$70,000 per year. However, this may vary based on factors such as experience, qualifications, and the specific company or industry the analyst is working in.

JetBlue Airways Corporation, stylized as jetBlue, is a major American airline low cost passenger carrier, and the sixth largest in the United States by passengers carried.