IT Store Support Technician

Are you a tech-savvy individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? Look no further, because JD Sports is seeking a highly skilled IT Store Support Technician to join our team! In this role, you will have the opportunity to work with the latest technology and provide technical support to our retail stores, ensuring smooth operations and customer satisfaction. To excel in this position, you must possess a strong knowledge of IT systems, excellent problem-solving skills, and a customer-centric mindset. If you are ready to take on this exciting challenge, we want to hear from you!

1. Provide technical support to retail stores for all IT systems, including hardware, software, and network infrastructure.
2. Troubleshoot and resolve technical issues in a timely and efficient manner to minimize downtime and ensure smooth operations.
3. Train and educate retail store employees on how to use and troubleshoot IT systems.
4. Collaborate with IT team members to implement new systems and upgrades in retail stores.
5. Monitor and maintain IT systems in retail stores to ensure optimal performance and security.
6. Serve as the main point of contact for retail store employees for all IT-related inquiries and issues.
7. Keep up-to-date with the latest technology trends and innovations to continuously improve and enhance IT systems in retail stores.
8. Create and maintain documentation for IT systems and processes in retail stores.
9. Communicate effectively with retail store managers and other stakeholders to understand their needs and provide appropriate solutions.
10. Maintain a customer-centric approach and provide exceptional customer service to retail store employees.
11. Prioritize and manage multiple tasks and projects in a fast-paced environment.
12. Proactively identify and address potential IT issues before they arise.
13. Adhere to company policies and procedures, including security protocols, when handling sensitive information.
14. Collaborate with other departments, such as the IT help desk and operations, to ensure a seamless IT support experience for retail stores.
15. Continuously seek opportunities to improve IT systems and processes in retail stores to enhance efficiency and productivity.

According to JobzMall, the average salary range for a IT Store Support Technician in Indianapolis, IN, USA is $35,000 to $55,000 per year. This range can vary depending on factors such as experience, skills, and company size. Some factors that can affect salary include:

1. Experience: Entry-level IT Store Support Technicians may earn closer to the lower end of the salary range, while those with more experience and specialized skills may earn closer to the higher end of the range.

2. Skills: Additional skills such as network troubleshooting, software development, and project management can increase the salary potential for an IT Store Support Technician.

3. Company size: Larger companies tend to offer higher salaries and more benefits compared to smaller companies.

4. Location: Salaries may also vary based on the cost of living in a particular city or state. For example, an IT Store Support Technician in a major city like New York or San Francisco may earn a higher salary compared to one in a smaller city.

Overall, the salary for an IT Store Support Technician in Indianapolis is in line with the national average for this position. However, it is important to research and negotiate salary based on your experience, skills, and the specific company you are applying to.

JD Sports Fashion plc, more commonly known as JD Sports, JD or JD Group is a British sports-fashion retail company based in Bury, Greater Manchester, England. It is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. Pentland Group owns 55% of the company.