Logistics - Merchant Services

Ensure successful on-boarding of new customers by coordinating with operations, planning, sales and other teams on warehousing, project preparation, and delivering project manual, providing guidance to customers during the process. Assist sales team to develop standard operating procedure for customer operations, conduct trial run, and continuously optimize the SOP aiming at smooth operations. Deliver exceptional customer service, including but not limited to KPI accomplishment, issues resolution, requirements response, and customer relationship maintenance. Assist Account Receivable in billing process by streamlining and recommending ongoing improvements to current billing process. Problem identification, analysis and resolution; track billing status, including but not limited to check invoice notifications, account receivable, as well as requested billing adjustments. Drive standardization of managing third-party service providers. Evaluate the performance of existing vendors and assess new vendors, and monitor the Service Level Agreement compliance and other contractual covenants and obligations.

According to JobzMall, the average salary range for a Logistics - Merchant Services in City of Industry, CA, USA is between $47,000 and $76,000. This salary range can vary depending on a number of factors, such as experience, qualifications, and the company offering the position.

JD.com, Inc., also known as Jingdong and formerly called 360buy, is a Chinese e-commerce company headquartered in Beijing. It is one of the two massive B2C online retailers in China. JD.com, Inc. is engaged in the sale of electronics products and general merchandise products, including audio, video products and books. It also offers online sales of home appliances, digital communications, computers, home merchandise, apparel, baby book,and food.