Senior People Experience Manager - HR Ops & Services

As JCPenney’s Senior People Experience Manager of HR Ops & Services, you will be responsible for providing strategic support and direction to the HR Ops & Services team. You will design and implement operational plans and strategies that enable us to deliver exceptional service to our employees. To be successful in this role, you must have a track record of developing and leading high performing teams, while ensuring that the needs of the customers are met. You are a creative problem solver with strong organizational and analytical skills. You are also a great communicator with the ability to build relationships and collaborate with stakeholders across the organization. Your upbeat and approachable personality, combined with your passion for helping others, will make you a true asset to our team.

Responsibilities:

1. Develop and lead high performing HR Ops & Services teams.
2. Design and implement operational plans and strategies that meet the needs of JCPenney’s employees.
3. Execute customer service initiatives that ensure exceptional service.
4. Analyze customer feedback to identify areas of improvement.
5. Develop creative solutions to address customer needs and issues.
6. Utilize strong organizational and analytical skills to manage projects and initiatives.
7. Collaborate with stakeholders across the organization to ensure successful project execution.
8. Establish and maintain strong relationships with customers.
9. Communicate effectively to ensure customer satisfaction.
10. Monitor and evaluate the performance of the HR Ops & Services teams.

According to JobzMall, the average salary range for a Senior People Experience Manager - HR Ops & Services in Plano, TX, USA is $84,185 to $133,089 per year. This range may vary depending on the job title, employer, experience, and other factors.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.