JCPenney

Sales Floor Associate

JCPenney

Columbia, MO, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

"Are you a customer service superstar with a passion for fashion and retail? Look no further! JCPenney is seeking a dynamic Sales Floor Associate to join our team. As a vital member of our sales floor, you will be responsible for providing exceptional service to our valued customers, driving sales, and maintaining a visually appealing shopping environment. If you have a friendly demeanor, a love for staying on top of the latest trends, and a knack for exceeding sales goals, we want you on our team! Keep reading to learn more about the qualifications we are looking for in our ideal candidate."

  1. Greet and assist customers in a friendly and professional manner.
  2. Maintain a thorough understanding of JCPenney's products, services, and promotions to effectively communicate with customers.
  3. Proactively approach and engage customers to identify their needs and make recommendations.
  4. Utilize selling techniques to drive sales and meet or exceed sales goals.
  5. Keep the sales floor clean, organized, and visually appealing at all times.
  6. Assist in stocking and replenishing merchandise to ensure availability for customers.
  7. Process customer transactions accurately and efficiently.
  8. Handle customer inquiries, complaints, and returns in a timely and professional manner.
  9. Stay updated on industry and fashion trends to provide knowledgeable and relevant information to customers.
  10. Collaborate with team members to meet and exceed department and store goals.
  11. Maintain a positive and enthusiastic attitude while working with customers and team members.
  12. Adhere to all company policies and procedures, including safety and security protocols.
  13. Continuously strive to improve sales and customer service skills through training and development opportunities.
  14. Act as a brand ambassador for JCPenney, embodying the company's values and promoting a positive image.
  15. Maintain a neat and professional appearance in accordance with company dress code standards.
Where is this job?
This job is located at Columbia, MO, USA
Job Qualifications
  • Excellent Communication Skills: A Successful Sales Floor Associate Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Colleagues.

  • Customer Service Experience: Previous Experience In Customer Service Is Essential For A Sales Floor Associate As They Will Be Required To Assist And Engage With Customers, Address Their Concerns, And Provide A Positive Shopping Experience.

  • Product Knowledge: A Good Understanding Of The Products Being Sold Is Crucial For A Sales Floor Associate. This Includes Knowledge Of Features, Benefits, And Pricing Of Various Items In The Store.

  • Team Player: The Ability To Work Well In A Team Environment Is Essential For A Sales Floor Associate. They Should Be Able To Collaborate With Their Colleagues, Take Direction From Supervisors, And Contribute Towards Achieving Team Goals.

  • Sales Skills: A Sales Floor Associate Should Have A Strong Sales Acumen And Be Able To Upsell And Cross-Sell Products To Customers. They Should Also Possess The Ability To Handle Objections And Close Sales Effectively.

Required Skills
  • Communication Skills

  • Inventory Management

  • Time Management

  • Product knowledge

  • customer service

  • Cash Handling

  • Visual merchandising

  • Teamwork

  • Problem-Solving

  • Upselling

  • Sales Techniques

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Sales Floor Associate in Columbia, MO, USA is between $20,000 and $35,000 per year. However, this can vary greatly depending on factors such as experience, company size, and industry.

Additional Information
JCPenney is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 13th, 2025
Apply BeforeJuly 20th, 2025
This job posting is from a verified source. 
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About JCPenney

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.

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