Omnichannel Associate

Welcome to JCPenney, a leading department store and home to the latest fashion, beauty, and home products. We are currently seeking a highly motivated and customer-focused individual to join our team as an Omnichannel Associate. In this role, you will play a crucial part in delivering a seamless shopping experience to our customers by utilizing our various online and in-store channels. If you are passionate about providing exceptional customer service and possess strong communication and organizational skills, we invite you to apply for this exciting opportunity.

1. Greet and welcome customers to JCPenney in a friendly and professional manner.
2. Provide excellent customer service by actively listening to their needs and offering assistance.
3. Utilize various online and in-store channels to help customers find and purchase products.
4. Educate customers on the benefits of our omnichannel services and encourage them to utilize them.
5. Efficiently process online orders, returns, and exchanges.
6. Maintain a clean and organized work area to ensure a positive shopping experience for customers.
7. Collaborate with other team members to ensure all customers are attended to and their needs are met.
8. Stay up-to-date on current fashion, beauty, and home trends to assist customers with product recommendations.
9. Communicate effectively with customers, both in-person and through online channels, to provide timely and accurate information.
10. Handle customer complaints and resolve issues effectively to ensure customer satisfaction.
11. Continuously strive to meet and exceed sales targets and goals set by the company.
12. Attend training sessions and meetings to stay informed on company policies, procedures, and products.
13. Maintain a positive and professional attitude, representing the JCPenney brand at all times.
14. Adhere to all safety and security protocols to ensure the safety of customers and team members.
15. Perform any additional tasks or duties assigned by management to support the overall success of the team and the store.

According to JobzMall, the average salary range for a Omnichannel Associate in Torrance, CA, USA is $30,000-$40,000 per year. However, this can vary depending on the specific company, experience level, and other factors. Some companies may offer higher salaries for experienced or specialized Omnichannel Associates.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.