Omnichannel Associate

Welcome to JCPenney, where we believe in the power of connection and the seamless integration of all shopping channels. We are currently seeking a dynamic and customer-focused Omnichannel Associate to join our team. As an Omnichannel Associate, you will play a vital role in providing our customers with a truly omnichannel shopping experience, utilizing all available resources to meet their needs and exceed their expectations. If you have a passion for customer service, a knack for multitasking, and a strong understanding of technology and online shopping, we encourage you to apply for this exciting opportunity. Come be a part of our team and help us redefine the future of retail!

1. Greet and welcome customers to JCPenney in a friendly and professional manner.
2. Provide exceptional customer service by actively listening to and addressing customer needs and concerns.
3. Demonstrate a deep understanding of all shopping channels, including in-store, online, and mobile, and assist customers in utilizing these channels to their advantage.
4. Utilize JCPenney's omnichannel tools and resources to assist customers with their shopping experience, including order fulfillment, store pickup, and online ordering.
5. Collaborate with team members to ensure a seamless and efficient omnichannel experience for customers.
6. Stay up-to-date on current technology and trends in online shopping, and be able to effectively navigate and troubleshoot any issues that may arise.
7. Act as a brand ambassador for JCPenney, promoting our values and commitment to providing a superior shopping experience.
8. Continuously strive to improve the omnichannel experience by seeking out and implementing customer feedback and suggestions.
9. Maintain a clean and organized work environment, both physically and digitally, to ensure a smooth and professional shopping experience for customers.
10. Contribute to a positive and collaborative team culture by actively participating in team meetings and training sessions.
11. Adhere to all company policies and procedures, including but not limited to safety guidelines and customer privacy protection.
12. Proactively identify and communicate any potential issues or concerns to management, and work together to find solutions.
13. Continuously monitor and report on sales data and customer feedback to help identify areas for improvement and growth.
14. Embrace and promote diversity and inclusion in the workplace, treating all customers and team members with respect and professionalism.
15. Strive to meet and exceed individual and team sales goals, while maintaining a high level of customer satisfaction.

According to JobzMall, the average salary range for a Omnichannel Associate in Concord, CA, USA is $35,000 to $40,000 per year. This can vary depending on the specific company, experience level, and location within Concord. Some companies may offer higher salaries or additional benefits to attract top talent. It is important to research and compare different job offers to determine the best salary for your skills and experience.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.