Omnichannel Associate

We’re looking for an enthusiastic, customer-centric Omnichannel Associate to join the JCPenney team! In this role, you’ll be responsible for ensuring that customers have a seamless shopping experience in-store and online. The ideal candidate for this position will be highly organized, motivated, and possess excellent communication skills. This is an opportunity to make a real impact on our customers’ shopping experience.To be successful in this role, you must have a high school diploma or GED equivalent, at least one year of retail experience, and a basic understanding of digital technology. Additionally, you should have a keen eye for detail, strong problem-solving skills, and the ability to stay composed in high-pressure situations. If you’re looking for a dynamic and rewarding role, this is the position for you. We look forward to hearing from you!

Responsibilities:

1. Provide exceptional customer service in-store and online to ensure a seamless shopping experience.
2. Manage customer queries and complaints in a professional and courteous manner.
3. Utilize digital technology to assist customers with their inquiries and purchases.
4. Ensure customers’ orders are fulfilled accurately and in a timely manner.
5. Maintain a neat and organized workspace.
6. Remain up-to-date with current retail trends and customer feedback.
7. Monitor inventory levels and replenish stock when necessary.
8. Adhere to JCPenney’s policies and procedures.
9. Uphold the highest standards of customer service and integrity.
10. Assist with any other tasks as assigned.

According to JobzMall, the average salary range for a Omnichannel Associate in El Paso, TX, USA is $31,500 - $36,000. This range can vary depending on the size of the company, the individual's experience in the field, and the local job market.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.