Customer Experience Supervisor I

Welcome to JCPenney - where every day is an opportunity to make a lasting impact on our customers. As a Customer Experience Supervisor I, you will play a crucial role in ensuring that our customers have an exceptional shopping experience. With your strong leadership skills and passion for providing top-notch customer service, you will lead a team to deliver on our mission of creating a seamless and personalized shopping experience for every guest. If you are a customer-centric individual who thrives in a fast-paced environment and enjoys developing others, we invite you to join our team at JCPenney.

1. Lead and mentor a team of customer service associates to ensure they provide exceptional service to all customers.
2. Create and maintain a positive and welcoming atmosphere for customers by greeting and engaging with them.
3. Monitor and analyze customer feedback and implement strategies to improve overall customer satisfaction.
4. Develop and implement training programs for customer service associates to enhance their skills and knowledge.
5. Ensure that all customer inquiries and issues are handled promptly and effectively, resolving any escalations as needed.
6. Collaborate with other departments to ensure a seamless and personalized shopping experience for every customer.
7. Monitor and maintain store standards to ensure a clean, organized, and visually appealing shopping environment.
8. Stay updated on product knowledge and promotions to effectively assist customers with their purchases.
9. Conduct regular performance evaluations and provide feedback to associates to promote their growth and development.
10. Communicate with upper management to provide updates on customer service goals, strategies, and challenges.
11. Uphold company policies and procedures to maintain a safe and inclusive work environment for all employees.
12. Act as a role model for exceptional customer service by leading by example and setting high standards for the team.

According to JobzMall, the average salary range for a Customer Experience Supervisor I in Tallahassee, FL, USA is between $40,000 - $55,000 per year. Factors that may affect the specific salary for this role include the size and industry of the company, the years of experience of the individual, and their level of education and qualifications.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.