Customer Experience Supervisor I

Hello! Are you a customer-centric individual with a passion for providing exceptional service? If so, JCPenney is seeking a Customer Experience Supervisor I to join our team! As a Customer Experience Supervisor, you will play a crucial role in creating a positive and memorable shopping experience for our customers. We are looking for a motivated and enthusiastic individual with excellent communication skills and a strong understanding of customer satisfaction. If you are dedicated to delivering top-notch service and have previous supervisory experience, we would love to hear from you!

1. Create a positive and welcoming environment for customers by providing exceptional service and addressing any concerns or issues promptly.
2. Train and develop team members on customer service best practices and ensure they are equipped to meet and exceed customer expectations.
3. Foster a customer-centric culture among all team members by setting an example through your own actions and leading by example.
4. Proactively seek out customer feedback and use it to improve the overall customer experience.
5. Monitor and track customer satisfaction metrics to identify areas of improvement and implement corrective actions.
6. Collaborate with other departments to ensure a seamless and consistent customer experience across all touchpoints.
7. Handle escalated customer complaints and find effective solutions to resolve them in a timely and professional manner.
8. Continuously assess and improve customer service processes and procedures to optimize efficiency and effectiveness.
9. Monitor and manage customer service staff schedules and ensure adequate coverage during peak hours.
10. Conduct regular performance evaluations and provide feedback and coaching to team members to drive performance and development.
11. Keep up-to-date with industry trends and customer service best practices and share knowledge with team members to enhance overall customer experience.
12. Collaborate with senior management to develop and implement strategies to enhance customer satisfaction and loyalty.

According to JobzMall, the average salary range for a Customer Experience Supervisor I in Madison, WI, USA is between $47,000 and $64,000 per year. However, this salary range can vary depending on factors such as industry, company size, and level of experience.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.