Customer Experience Supervisor

Welcome to JCPenney, where we strive to create exceptional shopping experiences for our customers. We are currently seeking a dynamic and experienced Customer Experience Supervisor to join our team. As a member of our customer service department, you will play a crucial role in ensuring that our customers receive top-notch service and leave our store satisfied. We are looking for a passionate and dedicated individual who is committed to providing exceptional customer service. If you have strong leadership skills, excellent communication abilities, and a passion for creating memorable experiences, we encourage you to apply for this exciting opportunity.

1. Oversee and manage the daily operations of the customer service department.
2. Train and supervise customer service staff to ensure they provide exceptional service to all customers.
3. Develop and implement strategies to improve the overall customer experience in the store.
4. Create and maintain a positive and welcoming atmosphere for customers.
5. Handle customer inquiries, complaints, and escalations in a timely and professional manner.
6. Monitor customer satisfaction levels and take necessary actions to address any issues.
7. Collaborate with other departments to ensure a seamless and positive customer experience.
8. Stay updated on company policies, products, and services to provide accurate and helpful information to customers.
9. Conduct regular performance evaluations of customer service staff and provide feedback to improve their skills.
10. Identify and implement new customer service techniques to enhance the overall shopping experience.
11. Develop and maintain relationships with customers to promote loyalty and repeat business.
12. Ensure all customer service standards and procedures are followed by staff.
13. Create and maintain reports on customer service metrics and use the data to make improvements.
14. Stay updated on industry trends and competitors' customer service practices.
15. Respond to any emergency situations and handle them efficiently to minimize potential negative impact on customers.

According to JobzMall, the average salary range for a Customer Experience Supervisor in Sarasota, FL, USA is $45,000 - $65,000 per year. This may vary depending on the specific company, industry, and level of experience.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.