Customer Experience Supervisor

Are you passionate about delivering exceptional customer service? Are you a natural leader with a strong focus on creating positive experiences for both customers and team members? If so, we have an exciting opportunity for you to join our team as a Customer Experience Supervisor at JCPenney. As a key member of our retail team, you will play a vital role in ensuring that our customers have a seamless and enjoyable shopping experience. We are seeking a motivated and dynamic individual with excellent communication skills and a proven track record in customer service. If this sounds like you, then we want to hear from you!

1. Oversee the daily operations of the customer experience department, including managing and scheduling a team of customer service representatives.
2. Train and mentor customer service representatives to ensure they have the necessary skills and knowledge to provide exceptional service to customers.
3. Develop and implement strategies to improve the overall customer experience, including monitoring and analyzing customer feedback and implementing necessary changes.
4. Serve as a point of contact for escalated customer inquiries or complaints, working to resolve issues in a timely and satisfactory manner.
5. Collaborate with other departments, such as sales and marketing, to ensure a unified and consistent customer experience across all touchpoints.
6. Develop and maintain customer service policies and procedures to ensure consistency and efficiency in customer interactions.
7. Monitor and analyze customer service metrics, such as response times and customer satisfaction scores, and make recommendations for improvement.
8. Conduct regular performance evaluations for customer service representatives and provide feedback and coaching to help them improve and grow.
9. Stay up-to-date with industry trends and best practices in customer service, and implement new strategies and technologies to enhance the customer experience.
10. Act as a role model for the team by consistently demonstrating excellent customer service skills and promoting a positive and customer-centric work culture.

According to JobzMall, the average salary range for a Customer Experience Supervisor in Aurora, IL, USA is $46,000 to $68,000 per year. This can vary depending on factors such as the size of the company, the level of experience of the supervisor, and the industry they are working in. Some companies may also offer additional benefits such as bonuses or commission.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.