Customer Experience Supervisor

Welcome to JCPenney - where our team is dedicated to providing exceptional customer experiences every day. As a Customer Experience Supervisor, you will play a pivotal role in ensuring our customers receive top-notch service and support. Your leadership skills and passion for delivering excellent customer service will be essential in leading our team to success. If you have a strong background in retail and a drive to create a positive and memorable shopping experience, we want you on our team. Join us in our mission to provide the best customer service in the retail industry.

1. Oversee and manage the daily operations of the customer service team.
2. Train and develop team members on customer service best practices and company policies.
3. Monitor and evaluate team performance, providing feedback and coaching when necessary.
4. Create and maintain a positive and welcoming atmosphere for customers and team members.
5. Handle and resolve customer complaints and issues in a timely and professional manner.
6. Collaborate with other departments to ensure a seamless and positive customer experience.
7. Develop strategies to improve customer satisfaction and loyalty.
8. Maintain a thorough understanding of company products, services, and promotions to effectively assist customers.
9. Conduct regular meetings with team members to communicate goals, expectations, and updates.
10. Stay up-to-date on industry trends and customer service best practices to continuously enhance the customer experience.
11. Manage scheduling and staffing to ensure adequate coverage and efficient service.
12. Monitor and maintain inventory levels of customer service supplies, such as refund forms and gift cards.
13. Adhere to all company policies and procedures, including safety and security protocols.
14. Lead by example and foster a positive and collaborative work environment.
15. Participate in hiring and onboarding of new team members.
16. Prepare and present reports on customer service metrics and trends to upper management.
17. Ensure compliance with all legal and regulatory requirements.
18. Continuously seek ways to improve and innovate the customer service experience.
19. Serve as a role model for exceptional customer service and professionalism.
20. Represent the company in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Customer Experience Supervisor in Miami, FL, USA is between $45,000 to $65,000 per year. This may vary depending on the specific company, location, and level of experience.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.