Customer Experience Supervisor

Are you an experienced customer service professional with a passion for creating an excellent customer experience? Do you want to join a team of dedicated customer service professionals at JCPenney? We are looking for an experienced Customer Experience Supervisor to join our team and help us create a personalized customer experience that exceeds our customers’ expectations.As our Customer Experience Supervisor, you will be responsible for leading, motivating and inspiring our team of customer service representatives. You will be the face of JCPenney to our customers and will be in charge of creating a positive, inviting atmosphere every time customers interact with our store. You will also be responsible for managing customer inquiries, providing feedback to team members, and developing strategies to improve the customer experience.To be successful in this role, you should have extensive experience in a customer service role, excellent interpersonal and communication skills, and a strong customer service orientation. Additionally, you should have a proven track record of leading and motivating customer service teams, excellent problem-solving skills, and the ability to think on your feet. If this sounds like the perfect role for you, we want to hear from you!

Responsibilities:

1. Lead, motivate, and inspire a team of customer service representatives.
2. Create a positive, inviting atmosphere for customers.
3. Manage customer inquiries and provide feedback to team members.
4. Develop strategies to improve the customer experience.
5. Maintain excellent interpersonal and communication skills.
6. Demonstrate a strong customer service orientation.
7. Lead and motivate customer service teams.
8. Possess excellent problem-solving skills.
9. Think on your feet and make quick decisions.

According to JobzMall, the average salary range for a Customer Experience Supervisor in Sioux Falls, SD, USA is between $45,000 and $76,000 per year. The exact salary amount depends on the specific company, the individual's experience and qualifications, and the current job market.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.