J.P. Morgan Chase & Co.

CRM Product Manager

J.P. Morgan Chase & Co.
Tampa, FL, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to J.P. Morgan Chase & Co., a leading global financial services firm with a rich history of over 200 years. We are seeking a highly skilled and motivated CRM Product Manager to join our dynamic team. As a CRM Product Manager, you will play a crucial role in driving the strategic direction and management of our customer relationship management platform. This is an exciting opportunity to be a part of a fast-paced and collaborative environment, where you will have the chance to make a significant impact on our business and clients. To excel in this role, you must possess a strong understanding of CRM systems, a strategic mindset, and the ability to effectively manage cross-functional teams. If you are passionate about driving innovation and delivering exceptional customer experiences, we invite you to apply for this role.

  1. Develop and execute the strategic roadmap for the CRM platform, aligning with the overall business objectives and goals.
  2. Collaborate with cross-functional teams, including IT, marketing, and sales, to ensure the CRM platform meets the needs of all stakeholders.
  3. Conduct market research and analysis to identify trends and opportunities for improving the CRM platform and enhancing the customer experience.
  4. Define and prioritize the product backlog, making data-driven decisions to drive continuous improvement and innovation.
  5. Work closely with IT teams to ensure timely delivery of new features and enhancements, while also managing the budget and resources for the CRM platform.
  6. Monitor and analyze key performance metrics, providing regular reports and recommendations to senior management.
  7. Ensure compliance with data protection and privacy regulations, as well as industry best practices.
  8. Continuously monitor the competitive landscape and identify areas for differentiation and improvement.
  9. Develop and deliver training and support materials for internal users of the CRM platform.
  10. Foster a culture of collaboration and teamwork, promoting a positive and inclusive work environment.
Where is this job?
This job is located at Tampa, FL, USA
Job Qualifications

  • Strong Knowledge Of Crm Systems And Technology: The Ideal Candidate Should Have A Deep Understanding Of Various Crm Platforms And Tools, As Well As Emerging Trends And Technologies In The Field.

  • Experience In Financial Services Industry: A Solid Background In The Financial Services Industry, Particularly In Banking And Wealth Management, Is Desirable For This Role. This Will Enable The Candidate To Understand The Specific Needs Of J.p. Morgan Chase & Co. And Its Clients.

  • Project Management Skills: The Crm Product Manager Will Be Responsible For Overseeing The Development And Implementation Of Crm Solutions At J.p. Morgan Chase & Co. Therefore, The Candidate Should Have Strong Project Management Skills And Experience In Leading Cross-Functional Teams.

  • Analytical And Problem-Solving Abilities: The Candidate Should Possess Strong Analytical Skills And Be Able To Use Data To Identify Opportunities For Improvement And Make Strategic Decisions. They Should Also Be Able To Troubleshoot And Solve Complex Problems Related To Crm Systems And Processes.

  • Communication And Collaboration Skills: The Crm Product Manager Will Need To Effectively Communicate And Collaborate With Various Stakeholders, Including Senior Management, Business Teams, And It Teams. Therefore, Strong Verbal And Written Communication Skills Are Essential For This Role.

Required Skills

  • Customer Relationship Management

  • Product Development

  • Strategic Planning

  • Project Management

  • Vendor Management

  • Data Analysis

  • Market Research

  • User Experience

  • Budget management

  • Agile Methodology

  • Product Roadmap

  • Cross

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a CRM Product Manager in Tampa, FL, USA is between $87,000 to $125,000 per year. However, this can vary depending on factors such as years of experience, specific industry, and additional skills and certifications.

Additional Information
J.P. Morgan Chase & Co. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 14th, 2023
Apply BeforeSeptember 18th, 2025
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About J.P. Morgan Chase & Co.

JPMorgan Chase & Co. is an American multinational investment bank and financial services holding company headquartered in New York City. JPMorgan Chase is ranked by S&P Global as the largest bank in the United States and the sixth largest bank in the world by total assets, with total assets of US$2.687 trillion.

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