Application Support Engineer
Welcome to J.P. Morgan Chase & Co., where innovation and technology drive our business forward. We are seeking a highly motivated and skilled individual to join our team as an Application Support Engineer. As part of our global technology organization, you will play a critical role in providing technical support for our applications used by millions of clients and employees worldwide. The ideal candidate will have a strong background in computer science, excellent problem-solving abilities, and a passion for delivering exceptional customer service. If you are looking for a challenging and rewarding career in the financial industry, we encourage you to apply for this exciting opportunity.
- Provide technical support and troubleshooting for applications used by clients and employees.
- Collaborate with cross-functional teams to resolve technical issues and improve application performance.
- Monitor and maintain the health and stability of applications, ensuring high availability and minimal downtime.
- Proactively identify and address potential issues and escalate to appropriate teams when necessary.
- Communicate effectively with stakeholders, including clients, to understand and address their technical needs and concerns.
- Develop and maintain documentation for troubleshooting and support processes.
- Participate in on-call rotation and respond to critical issues in a timely manner.
- Stay up-to-date with industry trends and advancements in technology to continuously improve the support process.
- Assist in testing and deployment of new applications and updates.
- Train and mentor junior support engineers to improve their technical skills and knowledge.
- Adhere to company security and compliance policies and procedures.
- Provide exceptional customer service and ensure a positive experience for all users.
- Collaborate with development teams to provide feedback and suggestions for improving application functionality and user experience.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field
Strong Understanding Of Application Support Processes And Methodologies
Proficient In Programming Languages Such As Java, C++, Or Python
Experience Working In A Financial Services Industry, Preferably At A Large Organization Like J.p. Morgan Chase & Co.
Excellent Problem-Solving And Communication Skills, With The Ability To Work Collaboratively In A Team Environment.
Change Management
Troubleshooting
Database Management
Scripting
Technical Analysis
Incident Management
Automation
Performance tuning
Release management
Problem-Solving
System Administration
Application monitoring
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Application Support Engineer in Tampa, FL, USA is $62,000 - $101,000 per year. This range may vary depending on the specific company, years of experience, and skills of the individual.
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JPMorgan Chase & Co. is an American multinational investment bank and financial services holding company headquartered in New York City. JPMorgan Chase is ranked by S&P Global as the largest bank in the United States and the sixth largest bank in the world by total assets, with total assets of US$2.687 trillion.
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