Application Support Engineer

At J.P. Morgan Chase & Co., we are seeking a driven and detail-oriented individual to join our team as an Application Support Engineer. This role plays a crucial part in ensuring the smooth operation of our financial applications and systems, supporting critical business processes and functions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service. If you are looking for a dynamic and challenging role in a leading global financial institution, we encourage you to apply for this exciting opportunity.

1. Maintain and support critical financial applications and systems for J.P. Morgan Chase & Co.
2. Troubleshoot and resolve technical issues with applications and systems.
3. Work closely with business and technology teams to understand and address user needs and concerns.
4. Monitor application performance and proactively identify and resolve potential issues.
5. Collaborate with cross-functional teams to implement system enhancements and upgrades.
6. Document and communicate technical processes and procedures.
7. Provide exceptional customer service and support to internal and external stakeholders.
8. Stay up-to-date with industry trends and best practices to continuously improve application support processes.
9. Respond to and resolve critical incidents in a timely manner.
10. Participate in on-call rotation to provide 24/7 support for critical systems.
11. Identify opportunities for automation and process improvement to increase efficiency and reduce manual effort.
12. Train and mentor junior team members on application support processes and procedures.
13. Adhere to company policies and procedures, including security protocols, to maintain data integrity and confidentiality.
14. Collaborate with vendors and external partners as needed to troubleshoot and resolve complex technical issues.
15. Act as a subject matter expert for assigned applications and provide guidance and support to other teams as needed.

According to JobzMall, the average salary range for a Application Support Engineer in Irvine, CA, USA is between $75,000 - $90,000 per year. This range can vary depending on the level of experience, education, and specific job responsibilities of the individual. It is important to note that salaries may also be influenced by the industry and company size.

JPMorgan Chase & Co. is an American multinational investment bank and financial services holding company headquartered in New York City. JPMorgan Chase is ranked by S&P Global as the largest bank in the United States and the sixth largest bank in the world by total assets, with total assets of US$2.687 trillion.