Service Delivery Technology Specialist
Welcome to Iron Mountain, a global leader in information management and storage solutions. We are currently seeking a highly motivated and skilled Service Delivery Technology Specialist to join our team. If you have a passion for technology, exceptional problem-solving abilities, and a strong customer service mindset, we want to hear from you. As a Service Delivery Technology Specialist, you will play a critical role in ensuring the smooth and efficient delivery of our services to our clients. Join us and be a part of a dynamic and innovative company that is dedicated to providing top-notch service to our customers.
- Provide top-notch customer service by responding promptly and professionally to client inquiries and concerns.
- Utilize technical knowledge and expertise to troubleshoot and resolve any issues that may arise during service delivery.
- Act as a liaison between clients and internal technical teams to ensure clear communication and understanding of client needs.
- Collaborate with cross-functional teams to identify and implement process improvements for service delivery.
- Conduct regular performance reviews and audits to ensure the highest level of quality and efficiency in service delivery.
- Stay up-to-date with industry trends and advancements in technology to continuously enhance service delivery processes.
- Manage and prioritize multiple tasks and projects to meet deadlines and exceed client expectations.
- Assist in the development and implementation of new technology solutions to improve service delivery.
- Train and onboard new team members on service delivery processes and procedures.
- Maintain accurate and detailed records of service delivery activities and provide timely reports to management.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 3 Years Experience In Service Delivery, Preferably In A Technology-Focused Role.
Strong Understanding Of It Infrastructure, Systems, And Applications.
Experience With Project Management And Ability To Lead Cross-Functional Teams.
Excellent Communication And Problem-Solving Skills, With A Customer-Centric Mindset.
Software Development
Quality Assurance
Project Management
Troubleshooting
Data Analysis
Communication
Time Management
customer service
Team collaboration
Problem-Solving
System integration
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Delivery Technology Specialist in Atlanta, GA, USA is $67,000-$83,000 per year. However, this may vary depending on the specific company, level of experience, and skills of the individual.
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Iron Mountain Inc. is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts. Its records management, information destruction, and data backup and recovery services are supplied to more than 220,000 customers throughout North America, Europe, Latin America, Africa, and Asia.
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